We want you to be happy with your NEXHIDE purchase. If you are not satisfied with your order, you may request a return subject to the conditions below.

This policy does not affect any mandatory consumer rights you may have under applicable law.

 Company Information

Legal Company Name: Fashion Gear Ltd

Company Registration Number: 14488727

Registered Office Address: 128 City Road, London, EC1X 2NX, United Kingdom

Trading Name: NEXHIDE

Email: info@nexhide.com

 1. Your Right to Cancel

For eligible online purchases made by UK consumers, you generally have the right to cancel your order within 14 calendar days after receiving the goods, without giving a reason.

After telling us that you wish to cancel, you generally have a further 14 days to send the goods back.

Certain products or circumstances may be excluded from the statutory cancellation right, including certain personalised or customised goods where the law permits an exclusion.

Nothing in this policy removes rights that cannot legally be excluded.

 2. Our Voluntary Return Policy

In addition to your legal rights, NEXHIDE may accept returns in accordance with the conditions below.

Customers may request a return within 14 days of receiving their order.

Returned items should generally be:

* Unworn and unused.
* Free from damage caused by the customer.
* Free from strong odours.
* With original tags attached, where applicable.
* In their original or appropriate packaging.

Please handle leather products with reasonable care while deciding whether to keep them. You may inspect an item as you would in a shop, but excessive use may affect your legal rights.

 3. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

* Personalised products.
* Customised products.
* Items damaged after delivery due to customer use.
* Items that do not meet the applicable return conditions.

This does not exclude statutory rights relating to faulty, misdescribed, or incorrectly supplied goods.

 4. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged on arrival, or different from what you ordered, contact us as soon as possible.

Please provide:

* Order number.
* Customer name.
* Description of the issue.
* Photographs where relevant.

We will review the issue and explain the available solution in accordance with applicable consumer law.

Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

 5. How to Request a Return

Contact us at:

info@nexhide.com

Please include:

* Order number.
* Customer name.
* Reason for return, if you wish to provide one.
* Photos where relevant.

We will provide further return instructions, including the applicable return address.

Please do not send items to our registered office unless we specifically instruct you to do so.

 6. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for return shipping costs where permitted by law and where we have informed the customer of this responsibility.

For faulty, damaged, incorrectly supplied, or misdescribed goods, NEXHIDE will handle return costs in accordance with applicable consumer law.

 7. Refunds

Once your return has been received and reviewed, we will notify you of the outcome.

Where a refund is approved, it will normally be issued to the original payment method.

For eligible statutory cancellations, refunds will generally be made within 14 days of receiving the returned goods or evidence that they have been sent back, subject to applicable legal rules.

The refund may include standard delivery charges where required by law. Any lawful deduction for diminished value may apply where permitted.

Your payment provider may require additional time to display the refund.

 8. Exchanges

If you need a different size, please contact us at info@nexhide.com

Exchanges are subject to availability. Where an exchange is not available, we will explain the available options.

 9. Contact

Fashion Gear Ltd, trading as NEXHIDE

128 City Road, London, EC1X 2NX, United Kingdom

Email: info@nexhide.com

Website: https://nexhide.co/

At NEXHIDE, we want your order to reach you safely and efficiently. This Shipping Policy explains how Fashion Gear Ltd, trading as NEXHIDE, processes and delivers orders placed through our online store.

 Company Information

Legal Company Name: Fashion Gear Ltd

Company Registration Number: 14488727

Registered Office Address: 128 City Road, London, EC1X 2NX, United Kingdom

Trading Name: NEXHIDE

Email: info@nexhide.com

Website: https://nexhide.co/

 Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

During sales, holidays, or periods of high order volume, processing may take longer. We will provide an update where reasonably possible if there is a significant delay.

 Shipping Destinations and Delivery Times

We currently offer shipping to the following destinations:

| Destination    | Estimated Delivery  |
| -------------- | ------------------- |
| United States  | 8–15 business days  |
| United Kingdom | 4–7 business days   |
| European Union | 10–15 business days |
| Rest of Europe | 10–15 business days |
| International  | 10–15 business days |

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, and other circumstances outside our control.

 Shipping Costs

Shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions shown on our website or at checkout.

 Order Tracking

Once your order has shipped, we will send a confirmation email containing tracking information when available.

Tracking updates may take some time to appear after dispatch.

 Customs, Import Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country and the shipping arrangement.

Where these charges are not included in the price or at checkout, they may be payable by the customer.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

 Delivery Delays

Delivery may be delayed by customs, carrier disruptions, weather, incorrect addresses, or other circumstances outside our control.

If your order is delayed, please contact us at info@nexhide.com. We will assist you in checking the status of your shipment.

 Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you need to correct your address, contact us as soon as possible. We will try to assist before the order ships, but we cannot guarantee that changes can be made after dispatch.

 Missing or Damaged Orders

If your order arrives damaged or does not arrive within a reasonable time after the estimated delivery period, please contact us at info@nexhide.com

Please include your order number and any relevant photographs or tracking information.

We will review the matter and work with the relevant delivery provider where appropriate.

Nothing in this Shipping Policy limits your legal rights under applicable consumer law.

 Contact

Fashion Gear Ltd, trading as NEXHIDE

128 City Road, London, EC1X 2NX, United Kingdom

Email: info@nexhide.com

Website: https://nexhide.co/